Privacy Policy
Last updated: November 2, 2026
Wukong AI & Control Solutions (“Wukong AI”, “we”, “us”) respects your privacy. This policy explains how we collect, use, and protect personal information when you visit our website, request quotes, submit product inquiries, or communicate with our Hong Kong–based industrial automation desk.
1. Information we collect
- Contact and business details you provide voluntarily (name, company, email, phone, shipping region, part numbers, BOM notes).
- Technical data such as IP address, browser type, device information, and cookies used for security, analytics, and site performance.
- Communications including inquiry forms, email correspondence, and support tickets related to OT/IT parts sourcing.
2. How we use your information
- Respond to quotes, availability checks, cross-reference requests, and export logistics questions.
- Operate, secure, and improve our website and product search experience.
- Comply with applicable laws, fraud prevention, and quality/ISO-related record-keeping where required.
- Send service-related updates you reasonably expect after an inquiry (not unrelated marketing without consent).
3. Legal bases & retention
We process data based on legitimate business interests, contract performance, and your consent where applicable. Inquiry and transaction records may be retained for the period needed for warranty, compliance, and accounting obligations, then securely deleted or anonymized.
4. Sharing with third parties
We do not sell personal data. We may share information with logistics partners, payment processors, IT hosting providers, and manufacturers/distributors solely to fulfill your request, always under confidentiality and data-minimization practices.
5. International transfers
As a global B2B supplier headquartered in Hong Kong SAR, data may be processed in Hong Kong, mainland China, Singapore, the EU, or other regions where our partners operate. We apply appropriate safeguards for cross-border transfers.
6. Your rights
Depending on your location, you may request access, correction, deletion, restriction, or portability of your personal data, and withdraw consent where processing is consent-based. Contact us using the details on this website to exercise these rights.
7. Security
We implement administrative, technical, and physical measures appropriate to industrial B2B operations, including access controls and encrypted transport (HTTPS). No method of transmission over the Internet is 100% secure.
8. Cookies
Essential cookies keep the site functional. Analytics cookies, if enabled, help us understand aggregated usage. You may control cookies through your browser settings; disabling some cookies may affect site features.
9. Children
Our services are directed to business customers and are not intended for individuals under 16 years of age.
10. Changes & contact
We may update this policy periodically. Material changes will be reflected on this page. For privacy questions, use the contact details shown in our website footer or your account representative.
